Refund & Cancellation Policy
We want the EV Compound experience to be straightforward — including when it comes to billing. This page explains your options clearly and plainly.
7-day money-back
New subscribers get a full refund within 7 days, no questions asked.
Cancel anytime
No lock-in. Cancel in your account settings at any time.
Access until period ends
Your access continues until the end of your current billing period.
30 days notice on price changes
We'll always give you 30 days' written notice before any price increase.
Losing month guarantee
If we record a net losing calendar month, active subscribers receive a full refund for that month.
Cancelling Your Subscription
You can cancel your EV Compound subscription at any time — there are no lock-in contracts, no exit fees, and no questions asked.
When you cancel, your subscription will remain active until the end of your current billing period. You will continue to have full access to all platform features during this time. Once the billing period ends, your access will not renew and you will not be charged again.
Log in to your account
Go to evcompound.com and sign in to your account.
Go to Account Settings
Navigate to your account settings or billing page from the dashboard.
Select "Cancel Subscription"
Follow the prompts to confirm your cancellation. You'll receive a confirmation email straight away.
Alternatively, contact us
You can also cancel by emailing us at [email protected]. We'll process your cancellation within one business day.
7-Day Cooling-Off Period
New subscriber? You're covered for 7 days.
If you subscribe to EV Compound and decide within 7 days that it's not right for you, we'll issue a full refund — no questions asked, no reason required. We're confident in the value we provide, and we want you to feel comfortable giving us a try.
To request a cooling-off refund, simply email us at [email protected] with the subject line "Cooling-Off Refund Request" within 7 days of your initial subscription date. We will process your refund within 5 business days and confirm by email once complete.
Please note that once a cooling-off refund is issued, your access to EV Compound will be terminated and your subscription cancelled immediately.
- ✓First-time subscribers only
- ✓Request made within 7 days of sign-up
- ✓Full subscription fee refunded
- ✓No reason required
- ✗Existing or returning subscribers
- ✗Requests made after 7 days
- ✗Subscription renewals
- ✗Previously issued cooling-off refunds
Refund Policy
EV Compound subscription fees are charged in advance for the upcoming billing period. Outside of the 7-day cooling-off period, we do not offer refunds for partial billing periods or for time remaining on a cancelled subscription as a general rule.
However, we do consider refund requests on a case-by-case basis and will always act fairly and in accordance with your rights under the Australian Consumer Law.
| Situation | Outcome |
|---|---|
| Within 7 days of first subscription | ✓ Full refund— see Section 02 above. |
| Cancelled mid-billing period | Access continues until period ends. No refund issued for the remaining days. |
| Forgot to cancel before renewal | Considered on a case-by-case basis. Contact us promptly — if you have not accessed the platform since renewal we will consider a goodwill refund. |
| Charged after cancellation confirmation | ✓ Refunded— if we can verify your cancellation was confirmed prior to the charge. |
| Net losing calendar month | ✓ Full refund— if EV Compound records a net losing month across all published selections, active subscribers receive a full refund. See Section 04. |
| Major service failure (ACL) | ✓ Refunded— entitled to a remedy under the Australian Consumer Law. See Section 05. |
| Change of mind (after 7 days) | Not eligible for a refund. |
Losing Month Guarantee
We back ourselves. If we lose, you don't pay.
If EV Compound records a net losing calendar month across all published selections, every active subscriber who was paying throughout that month will receive a full refund of their subscription fee for that month — automatically, no claim required.
A month is considered a losing month when the cumulative yield across all selections officially published by EV Compound during that calendar month is negative — meaning the total recommended stake returned less than was wagered, based on closing line odds. EV Compound's published results record is the sole reference point for this determination.
Who is eligible?
Subscribers who held an active paid subscription for the entire calendar month in question. If you joined mid-month, a pro-rata refund may be issued at EV Compound's discretion.
How is the refund issued?
Where a losing month is confirmed, EV Compound will proactively notify all eligible subscribers by email within 10 business days of month end and process refunds within a further 5 business days. You do not need to submit a claim.
Does this cancel my subscription?
No. The refund is issued for the losing month only. Your subscription continues as normal into the following month unless you choose to cancel.
Can I still cancel?
Yes. Receiving a losing month refund does not affect your right to cancel at any time under Section 01 of this policy.
Your Rights Under Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law (ACL), which is Schedule 2 of the Competition and Consumer Act 2010 (Cth). The ACL gives you certain non-excludable consumer guarantees in relation to services.
You may be entitled to a remedy (including a refund) if EV Compound fails to deliver its service with due care and skill, fails to provide the service within a reasonable time, or if the service is not fit for the purpose described. In the case of a major failure, you are entitled to cancel the service and receive a full or partial refund for any unused portion.
Pricing Changes
EV Compound reserves the right to change subscription pricing at any time. We are committed to being transparent and fair about any such changes.
If we increase our subscription price, we will provide you with at least 30 days' written notice to your registered email address before the new price takes effect. The notice will clearly state:
The current price and the new price
The date the new price will take effect
A reminder that you can cancel your subscription before the new price applies
If you continue using EV Compound after the effective date of the price change, your continued use will be taken as acceptance of the new pricing. If you do not wish to be charged the new price, you must cancel your subscription before the effective date.
Early Access pricing (where offered) is subject to change when EV Compound moves out of its early access phase. Members on Early Access pricing will receive the same 30 days' notice before any pricing transition.
Chargebacks & Payment Disputes
We encourage you to contact us directly before initiating a chargeback with your bank or payment provider. In most cases, we can resolve billing issues quickly — including issuing a cooling-off refund if you are within the 7-day window — without the need for a formal dispute.
Initiating an unwarranted chargeback may result in the suspension or termination of your account. If a chargeback is found in our favour, we reserve the right to recover any associated fees.
Questions about billing or your subscription?
Our team is happy to help. We'll get back to you within one business day.